5 Tips for Choosing the Right Headset for Your Call Center

If you work in an office where you’re responsible for taking calls from customers, then having the right headset can make all the difference in your ability to do your job well. But how do you know which headset will be right for you? Here are five tips to help you choose a headset that will work perfectly with your workplace’s needs and with your own personal style preferences.

1) Choose A Wireless Headset

Call center headsets are designed with portability in mind, since most of your agents are on their feet. A wireless headset gives you greater freedom, especially in call centers where space is at a premium. If space isn’t an issue, however, there’s no reason to sacrifice comfort by wearing a heavy and immobile headset. Look for models that have been ergonomically designed to allow natural head movement while staying firmly in place around your ears. The right call center headset can make all the difference between a productive day and one spent feeling stiff and sore.

2) Get Noise Cancelling Headsets

Call center headsets are used by more than just people in call centers. It’s a general term used to describe headsets of any kind that a worker might use on a phone, such as those at bank customer service desks or hotel reservations desks. Whatever job you have, there is a headset that can help you sound your best, block out background noise and make your conversations smoother. Start with picking up some noise cancelling headsets if that’s something you need—especially in noisy environments where they can block out environmental sounds and keep distractions away from your employees.

3) Go For Over The Ear Or On The Ear?

There are two types of call center headsets: over-the-ear and on-the-ear. On-the-ear headphones rest on top of your ear, which makes them a great choice if you plan to do a lot of talking or moving around while wearing them. The downside is that they can start to feel uncomfortable after extended use. For example, if you wear glasses, on-the ear headphones can slip off your ears once your glasses get sweaty or foggy from wearing them outside in warmer weather. Over-the ear headsets offer superior comfort because they’re less likely to slip out of place as long as you make sure they’re fitted properly before heading into work.

4) Look For Comfort And Lightweight Headsets

Call center headsets are typically going to be worn all day, every day, and you need to make sure that they’re comfortable. A quality headset will be lightweight, so it won’t cause fatigue. It should also fit snugly without pinching or causing discomfort. Finally, look for a headset that has excellent sound quality; there are a number of call center headsets on the market with advanced technology that can help improve your conversations and save you time.

5) Consider A Rechargeable Option

If you’re going to get headsets, get rechargeable ones. Between taking calls and doing presentations, it’s easy to run through a handful of AAA batteries during your shift—and that can make for an expensive afternoon if you aren’t careful. Instead, consider a headset with built-in recharging capabilities; you won’t be constantly buying batteries and trying to find outlets in order to charge them. It also saves on garbage, as rechargeable batteries can last up to 10 years—versus just one year for disposable varieties.